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Shipping and Returns
1st Class Signed For
All UK orders are sent via Royal Mail within three working days.
Your order should reach you one working day after dispatch but please allow up to 10 working days as this is when Royal Mail deem the parcel officially "lost".
Royal Mail first class shipping is not tracked or signed for. If you would like a tracking number, please select a signed for service at checkout.
Tracked & Signed
International orders are sent via Royal Mail within three working days.
International Standard shipping is not tracked or signed for. If you would like a tracking number, please select a signed for service at checkout.
Depending on your location, your parcel should arrive within 1-4 weeks, but please allow up to 25 working days as this is when Royal Mail deem the parcel officially "lost".
I am not responsible for any customs fees that your parcel may incur, and I cannot mark items as "gift" to prevent this.
You can return an item up to 14 days after receipt, provided your item is unused and in the original packaging.
Sale items cannot be returned or refunded, unless faulty. This includes "seconds" i.e. imperfect items.
Please use the return address on my postage label or contact me if you don't have it.
Please obtain proof of posting at the Post Office as I am unable to provide refunds for returned items that have been lost in the post.
I am unable to offer refunds for pins that have fallen off and been lost. I recommend locking pin backs to avoid this!
If you're eligible for a refund, it will be sent via your original payment method and will appear in your account within five working days.
Problem with your order?
Please contact me if there's something wrong with your order and I will send a replacement or refund as soon as possible.
If you have received one of my items as a gift, I am able to provide an exchange for goods to the same value (within 28 days of the original purchase date), however refunds can only be made to the original purchaser.